TERMS AND CONDITIONS OF THE CASINO
1.1. When using and/or visiting any section of Frankcasino.com (hereinafter referred to as the ‘Website’) or by registering an account on our website you agree as follows: with the Terms and Conditions, the Privacy Statement, game rules, terms and conditions of any promotions, bonuses and special offers which occur on the website from time to time. All of the terms and conditions listed above together shall be referred to as "the Terms". Carefully read these Terms before accepting them. If you do not agree to accept and to observe the Terms, please, do not register an account, and/or stop using the website. Further use of the website will be considered as your acceptance of the Terms. The Terms will come into force on the 1st of September 2014.
GENERAL PROVISIONS AND TERMS
2.1. The services and information on the website is provided by Sunlet Services Ltd Kanika Enaerios Complex, BLC I, 5yh Floor, Flat/Office 540A-B Iris Building, Neapoli, 3020, Limassol, Cyprus under the license of Avento N.V., Curacao (Dr. M.J. Hugenholtzweg z/n UTS Gebouw, Willemstad, Curacao, +442070434503), founded on the Netherlands Antilles, fully licensed and regulated by the legislation of that country. Extracts from the Terms containing the words ‘us’, ‘our’, ‘we’ or the ‘company’ shall relate to the respective company with which you are contracting in accordance with the paragraph. Address for your inquiries: firstname.lastname@example.org.
3.1. The company reserves the right to modify, revise, update and amend any terms for a number of reasons, including commercial, legal reasons (in accordance with new laws or regulations) or reasons related to the customer service. You may find the updated Terms and their effective dates at the website. The player bears responsibility to make sure that he/she is aware of the valid terms and conditions. The Company advises the player to check whether there are some updates or not regularly. The Company reserves the right to modify the website procedures, including the software and service rendering procedures, as well as to change the requirements necessary to access and use the services in accordance with valid legislation any time and without prior notice.
3.2. If you do not agree with such changes, you may either stop using the website, and/or close your account in accordance with paragraph 12 of the Terms. Your further use of any part of the website after the effective date of such revised Terms will be automatically considered as your acceptance of the revised Terms, including (to avoid doubt) any supplements, removals, substitutions and other changes to the identifying information of the Company, specified in paragraph 2.1 of the present Terms, regardless whether you have received the respective note or not, and whether you have read such revised terms or not.
4. LEGAL REQUIREMENTS
4.1. No one under the age of 18 or the age, which is legally accepted for gambling in accordance with the laws of any jurisdiction ("Legally of Age"), may use the website services in any event. A person not legally of age who uses the website will be considered breaching these Terms. The company reserves the right to request document evidence of age at any stage in order to verify that persons under the specified age are not using the website services. The company may block your account and dismiss you from using the services if age evidence is not provided or if the company suspects that the service is used by a person which is not legally of age.
4.2. In some jurisdictions online gambling may be illegal. You understand and accept that the company is not able to provide you with any legal advice or guarantees with regard to your use of the website. The company does not state that the website services correspond to the legislation regulations of your jurisdiction.
4.3. The company has no intent to render you services which contradict with the valid legislation of your jurisdiction. You confirm, guarantee and agree that your use of website services comply with all applicable laws, statutes and regulations. The company is not responsible for any illegal or unauthorized use of the website services.
4.4. The company does not permit to register accounts or to make any deposits to the customers located or living in the United States of America. The list of jurisdictions may be changed by the company without prior notice from time to time. You agree that you are will not register an account and not attempt to use your account, if you belong to one of these jurisdictions.
4.5. You bear full responsibility for paying all and any applicable taxes and fees resulting from any payoffs gained from the use of the website. If payouts subject to taxation in your jurisdiction, you are required to keep records and to report your winnings/ losses to the appropriate authorities.
5. ACCOUNT REGISTRATION
5.1. In order to use the website service you have to open an account (‘Your account’). By specifying you e-mail and entering a passwords which will be used in future for entering a system, as well as to enter some private information, including your name, date of birth and telephone number.
5.2. Your name during registration shall match your true name. To verify the information the company reserves the right to request a document proving your identity (including but not limited to copies of your passport / ID card /or any payment cards used). Failure to provide such documentation may result in suspension of the account until such documents are delivered to use, and /or in final termination of the account if it is not provided.
5.3. You confirm that when registering at our website you represented true, complete and reliable information about yourself, and you will change the data if such information is changed. Nonfulfillment of this requirement may result in limitations, failure to perform transactions (bonuses, winnings) and/or termination of your account..
5.4. If you have any question or if you will have any registration problems, contact our online support service by sending e-mail to: email@example.com.
5.5. You may open only one account at the website. All other accounts, registered by you on the website, will be treated as ‘duplicate account’. The company has the right to close any duplicate accounts immediately and in this case:
5.5.1. all transactions performed via such duplicate account will be void;
5.5.2. all bets and deposits made via such duplicate account will be returned to you excluding commission fees in the size of 20% to 50%;
5.5.3. any returns, winnings or bonuses, which you received or collected during the use of active duplicate account, will be lost and may be reclaimed by us, and you will have to return the funds, which were withdrawn from such duplicate account, upon our request.
6. IDENTITY VERIFICATION; MONEY-LAUNDERING PROTECTION REQUIREMENT
6.1. Considering the rights given to you for using the services, you guarantee, covenant and agree as follows:
6.1.1. You age is at least 18 years or any legal age, which is legally accepted for gambling in accordance with the legislation of your jurisdiction.
6.1.2. You are the lawful owner of the money on your account. All information provided by you to the company during the registration process or at any time thereafter, including as part of any payment transaction requiring money depositing, are true, valid, correct and complete and match the name on the credit/debit card(s) or other payment accounts, used to deposit or receive funds on your account.
6.1.3. You are aware that there is a risk of losing your money when gambling by means of the services at the website and you are fully responsible for such losses. You agree that your use of the services is at your sole option, discretion and risk. You shall have no claims whatsoever against the company in relation to your losses.
6.1.4. You fully understand the general methods, rules and procedures of the services and Internet gambling. You understand that you are responsible for ensuring the details of bets and games are correct. You will not commit any acts that may harm the reputation of the company.
6.2. By accepting the Terms you give us the right to perform periodic inspections (at our sole discretion), or the checks which may be required by the third parties (including, regulatory authorities) to confirm your identity and contact details (‘Check’).
6.3. During such checks we may restrict the possibility of money withdrawal from your account.
6.4. If any information that you provided to us is false, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or refuse you to use the services, in addition to other actions that we may choose to take.
6.5. If we are not able to verify that you are legally of age, we may terminate your account. If we found that you are not legally of age at the moment of gambling:
6.5.1. your account will be terminated;
6.5.2. all transactions made during that time will become void, and all related funds deposited by you will be returned excluding commission fees in the size of 20% to 50%;
6.5.3. any bets placed by you during this time will be canceled;
6.5.4. any winnings which you have accumulated during that time will be forfeited from you and you will be required to return to us all funds that were withdrawn from your account.
7. USERNAME, PASSWORD AND SECURITY
7.1. After your account registration, you shall not disclose (either intentionally or accidentally) your username and password to anyone. If you have lost or forgotten your account details you may recover your password by clicking on the “Remind Password” link which is located below the system login window.
7.2. You are responsible for keeping the confidentiality of your password and you bear responsibility for any and all activities and transactions that occur under your account. You are liable for any incurred losses on your account due to the third parties actions.
7.3. You agree to notify the company immediately of any unauthorized access to your account or any other breach of security. You agree to provide the company with evidence of such theft or unauthorized use upon the request. The company will not be liable for any loss that you may incur in the result of someone using your password, or unauthorized access to your account, either with or without your knowledge.
8. DEPOSITS, MONEY PLACING AND WITHDRAWAL
8.1. If you want to gamble at the website, you have to deposit certain funds.
8.2. You confirm and undertake that:
8.2.1. all money that you deposit in your account is untainted with any illegality and does not originate from any illegal activity or source;
8.2.2. you will not attempt to reverse a payment made into your account or take any action which will cause such a payment to be reversed by a third party, in order to avoid any legitimate liability.
8.3. The company does not accept any third party deposits, i.e. the ones of friend, relatives, partners, husband or wife. You must deposit from an account/system or credit card that is registered in your own name. If we discover during our security checks that this requirement was not observed, all casino winnings will be forfeited and sent back to the casino and the original deposit.
8.4. If a bank transfer is requested for money return to its lawful owner, all bank costs/fees shall be paid by the recipient.
8.5. If you wish to add funds to your account by means of SMS, you are allowed to use only one phone number. You must specify this phone number in your profile. Only a half of the added sum is delivered to your account. The company does not allow users to take loans from cell phone operators who allow this type of service, even if the operator allowed that. You cannot make sms-deposits with such sms-loans with negative balance. Users non observing this rule are included in black lists, and your account is blocked without possibility of money withdrawal.
8.6. We do not accept cash funds sent to us. We reserve the right to use third party electronic payment processing systems and/or financial institutions to process payments made by and to you in connection with your use of the services. To the extent that they do not conflict with the terms of this Term, you agree to be bound by the Terms of such third party electronic payment processors and/or financial institutions.
8.7. You agree not make or attempt to make any charge-backs, not to deny or reverse any payment that you have made and you will reimburse us for any charge-backs, denial or reversal of payments you make, including any loss suffered by us during the process of your funds collection.
8.8. In case of suspicious or fraud payment, including the use of stolen credit cards and/or any other fraudulent activities (including any charge-back or other reversal of a payment), the Company reserves the right to block your account, reverse any made pay-out and recover any winnings. We are entitled to inform any relevant authorities or entities (including credit reference agencies) of any fraud payment or other unlawful activity. We may employ collection services to recover payments. In no event shall the company be liable for any unauthorized use of credit cards, regardless of whether or not the credit cards were reported to be stolen.
8.9. At any time we may set off any positive balance on your account against any amount due to the company, including (without limitations) cases of re-settle of any bets or wagers pursuant to the paragraphs 5.5, 10 (‘Collusion, cheating, fraud and criminal activity’) or 16 (‘Errors and mistakes’).
8.10. You understand and agree that your account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking or other similar system insurance. No interest is accrued to the money deposited at your account.
8.11. Terms and conditions of 1-Сlick service. You agree to pay for all goods and/or services or other additional services you ordered through the website, as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, fees, etc. You take full responsibility for timely payments for the website. Payment service provider only facilitates a payment procedure for the amount indicated by the website, and it is not responsible for paying by user of the website the aforementioned additional funds/expenses. After clicking the “Pay” button the transaction is irrevocably deemed to be processed and executed. After clicking the “Pay” button you agree that you will not cancel the payment or request to cancel it. By placing the order at the website, you confirm and state that you do not violate legislation of any country. Moreover, by accepting these rules (and/or the Terms and Conditions), you, as a сardholder, confirm that you are entitled to use services offered at the website. If you use website services, offering such specific services as gaming services, you make legally binding declaration that you have reached or surpassed the legal age, provided by your jurisdiction in order to use services provided at the website. By starting to use the website services you take legal responsibility for not breaching the legislation of any country where such service is being used, and confirm that the payment service provider is not responsible for any such unlawful or unauthorized violation. If you agree to use the website services, you understand and accept that processing of any of your payments are executed by the payment service provider, and there is no right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment. If you wish to reject to use services for your next purchases of goods and/or services or other facilities on the website, you can do that by using your personal account/profile on the website. Payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization of the payment with your payment card. Payment service provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities, offered to you or purchased by you on the website by using your card. When you pay for any website goods and/or services on the website, you are first of all bound by the website terms and conditions. Please note, that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the website and for any additional expenses/fees that can be applied to such payment. Payment service provider acts only as the executor of the payment in the amount stated by the website, and it is not responsible for pricing, total prices and/or total sums. In case there is a situation when you do not agree with the aforementioned terms and conditions and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the administrator/ support service of the website.
8.12. By accepting recurring payments, the customer authorizes frankcasino.com to automatically write off transactions from the customer's card in the selected time intervals and in the amount selected by customer within available options. Customer agrees that the payment card specified by him/her for recurring payments to the benefit of frankcasino.com is and will be lined to the account of the customer. The customer agrees to maintain sufficient balance of his/her card limit (debit or credit as applicable) to perform recurring payments. Customer may cancel recurring payments option. In this case the customer must contact the casino support service at firstname.lastname@example.org at least 5 banking days prior the next recurring payment. If customer submits a cancellation request after this period, the cancellation will take effect only to the next payments, but not the nearest recurring payment.
8.13. You may request a money withdrawal from your account at any time, provided that:
8.13.1. all payments to your account were checked for the presence of forbidden operations, and no payments were nulled or otherwise cancelled;
8.13.2. all control actions, specified in section 6, were properly completed;
8.14. When issuing a money withdrawal request the following aspects shall be taken into account:
8.14.1. Information is your profile must be completed;
8.14.2. funds shall be withdrawn the same way you used for placing them to your account.
8.14.3. In accordance with MasterCard regulations, we cannot return your funds to your MasterCard credit card. In this way, deposits may via MasterCard credit card, will be returned using alternative payment methods.
8.14.4. If the requested amount exceeds one thousand US Dollars (USD 1,000) or more, the player identification procedure must be carried out by sending us a copy or a digital photograph of your identification documents (page with a photo), such as the passport or an ID card. The series and the number of your passport may be painted out. If you made deposits to your account with the plastic card you must also send us the copies of this card’s front side and back side. The first six digits and the last four digits of the card’s number (if you have the card number embossed note that the same digits must be covered on the card’s front side and the back side) must be visible, the CVV2 code must be painted out.
8.14.5. If money turnover (amount of bets) of the account is less than tripled amount of the deposit, the Company reserves the right to retain 10% (but not less than 0,5 USD) from the withdrawn money as an expenditure for carrying out payments. If the deposit was made with a plastic card, the company retains 20% before the withdrawal of your funds. Turnover is not taken into account in the following game sections: "Jackpots", "Video pokers", "Others". Money turnover also isn’t taken into account in games from sections “Cards” and “Tables”, in case the value of a bet equals the value of winning.
8.14.6. You can withdraw a sum of money no bigger than the maximum one for the status of your account (look up p.p. 29.3.)
8.14.7. If you win a sum of money greater than your maximum daily, weekly or monthly payout for the status of your account the Company reserves the right to divide payouts into daily, weekly or monthly payments until the moment the full sum of payment is processed. The Company does not pay interest on debt. Winnings from progressive jackpots are not affected by these terms.
8.14.8. Thereby you agree with the money withdrawal schedule. Withdrawal requests are processed three times a week: on Monday, Wednesday and Friday from 10 a.m. till 6 p.m. GMT 0. The company is not responsible for any delays in payment processing after the withdraw request was processed by our managers.
8.14.9. If money were transferred via phone operator services, withdrawal takes place not earlier than in 2-3 weeks from the last receipt of the deposit on your account due to the fraud control.
8.15. We may charge a fee in the amount of our own costs for withdrawal of funds that have not been used into play.
9. GAMBLING RULES AND PLACING BETS
9.1. It is your responsibility to ensure that the details of any transaction which you place are correct before confirming the bet.
9.2. The history of your transaction is available by clicking the link “Checkout” at the website.
9.3. We reserve the right to refuse at any moment some part of the entire operation (at our sole discretion), requested by you via the website, if you have violated the Terms. No transaction shall be considered accepted until you will receive our confirmation. If you have not received the confirmation that your transaction was completed, contact our online service support.
9.4. You may cancel the bet at any time, sending respective request to the support service.
9.5. Bet cancellation comes into forces when we send you a cancellation confirmation. If such cancellation request was not received and/or processed in time, you agree that you bet may stay processed and may be accepted.
10. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
10.1. The following types of activities are forbidden and present significant violation of the Terms:
10.1.1. information disclosure to the third parties;
10.1.2. illegal actions (known as fraud), including use of harmful software, errors in our software, us of automated players (also known as ‘bots’);
10.1.3. fraud activity for your benefit, including use of stolen, duplicated or otherwise illegally obtained details of credit or debit card for adding money to your account;
10.1.4. participation in any criminal activity, including money-laundering and any other activity with criminal or legal consequences;
10.1.5. collusion or collusion attempts, and/or intent to participate directly or indirectly in any collusion scheme with another player when gambling at the website.
10.2. We reserve the right to suspend, revoke or cancel any payments or winnings associated with the bonus money provided by the Company (Franks, bonuses, etc.) if we suspect that you are trying to overuse them. As well as in case of using any strategy or strategies to guarantee earnings both using bonus rewards or without them.
10.3. The company will take all reasonable efforts to avoid, as well as to detect collusions and their participants; the respective measures will be accordingly taken to such player. We bear no responsibility for any of losses and damage to you or to any other player in the result of collusion, fraud and other illegal operations or lie, and we shall act in this case at our sole discretion.
10.4. If you suspect that a person practices collusion or performs any fraud activity, immediately inform use via e-mail.
10.5. We may at any time, without prior notice, terminate your access to any game or games, as well as the services of the web site and block your account if we suspect you of using known winning strategies, fraud or fraudulent activity. In this case, we disclaim the obligation to refund or otherwise compensate you for the money on your account. We also reserve the right to inform the relevant authorities, and you are obliged to cooperate with the Company in the investigation of this situation.
10.6. It is forbidden to use the services and/or software for any illegal or fraudulent activity, or for any illegal or fraudulent transaction (including money laundering) pursuant to the legislation of your jurisdiction. The company reserves the right to suspend or to block your account and any other accounts of you and hold the funds at any time. In this you shall waive any claims against the company.
11. OTHER ACTIVITIES PROHIBITED AT THE WEBSITE
11.1. Abusing or aggressive communication style is prohibited; you must not swear, threaten, harass or abuse other players and the website personnel.
11.2. You shall not download or flood the Website with information in size causing the website malfunctions, nor shall you take any actions that may affect the functioning of the website, for example, but not limited to, releasing or distribution of viruses or any hazardous software. Any bulk mailing or "spam" are strictly prohibited. You must not interfere or disturb, delete or otherwise alter in any way any information at the Website.
11.3. You agree to use the website only for personal leisure purposes, and you are not entitled to copy the website or any part thereof, in any form without our prior written consent.
11.4. You agree not to crack, attempt to crack and/or to access or otherwise circumvent our security system. If we suspect that you tried or are trying to crack, access or otherwise circumvent our security system or software, we will immediately terminate your access to the website services and block your account; we also reserve the right to report this to respective authorities.
11.5. We bear no responsibility for any losses, incurred to you or to the third party in the result of failure of informational technology software and hardware in the result of attacks, viruses or other harmful technological materials, when using the website and/or downloading any materials, and/or any reference links on the website.
11.6. It is prohibited to sell or to transfer accounts to other players and intentionally lose chips for further chips transfer to the other player. Intentional loss of chips takes place when you intentionally lose the game in order to transfer money to another player.
12. AGREEMENT DURATION AND TERMINATION
12.1. You may terminate your account (including, delete the username and the password) at any time by sending us e-mail to email@example.com.
12.2. Until you have received the confirmation about your account closing, you are responsible for any activity at your account in the period starting from the moment of sending the e-mail to us until the moment when your account is completely deleted by the company.
12.3. The company reserves the right to raise fees or costs incurred before you cancel your account. If your account is terminated, suspended or cancelled, no refund will be granted, no other credits (for example, bonuses, comp point, etc) will be credited to you or converted to cash, and your further access to your account will be impossible.
12.4. Based on these Terms, no Party shall have any obligations to the other Party if your account is terminated.
12.5. The company has right to terminate your account (including the username and the password) immediately without prior notice, if:
12.5.1. we decided to terminate rendering services in general or, in particular, to you for any reasons;
12.5.2. your account is in any way related to any deleted account.
12.5.3. your account is related to existing blocked accounts, we may terminate your account, irrespective of the nature of such relations, and we may also block the registration details on the aforementioned accounts. Except for cases provided herein, upon termination any balance on your account will be returned to you within a reasonable time upon your request, after deduction of amounts due to us;
12.5.4. you are trying to crack the system or participate in collusion;
12.5.5. you interfere or try to manipulate the software;
12.5.6. you use your account for purposes, which are illegal according to the valid legislation, for example, you are trying to access the website when you are in jurisdiction, in which the gambling is prohibited;
12.5.7. you publish offensive or harmful information on the website;
12.6. your account remains inactive for a continuous period - 6 (six) months or more - we may close or suspend your account without notice. In the event of such closure, the Terms will be automatically terminated from the date on which such termination takes effect.
12.7. We reserve the right to close your account and terminate the Terms by sending an electronic notice to your e-mail (or preliminary notice) to the address specified in your contact details. In cases of any such cancellation, save for such closure and termination of the Terms correspond to the section 10 (‘Collusion, cheating, fraud and criminal activity’) or section 17 (‘Breach of conditions’) , we return the amount, which was on your account. If we cannot contact you, these funds will be transferred to the company or to the regulating body.
13. CHANGES OF THE WEBSITE
13.1. We reserve the right at our sole discretion at any time to change or to add any services offered at our website, in order to maintain and update the website.
14. SYSTEM FAILURES
14.1. In case of any system failure or error during the game (failure of normal operation of the game logics for any reason), the company will do its best to fix the problem. We are not liable for any failure of IT software and hardware due to the operation of the equipment, used by you or other users for accessing the website, as well as for your or other players Internet provider failures.
15. ERRORS AND OMISSIONS
15.1. In the process of using the website certain circumstances may occur, when the bet was accepted, and the payment incorrectly for to the company’s error (for example, incorrect setting of betting conditions in the result of obvious error or omission in input of information, or in the result of the computer operation failure, or our error in calculating the amount of winnings/returns due to you, including, in the result of incorrect manual or automatic input).
15.2. The company reserves the right to limit or to cancel any bet.
15.3. If you used the winnings, which were incorrectly awarded to your account, or transferred to you as a result of any error for placing the future bets or gaming, we may cancel such bets and/or winnings, which you may get using such funds, and if we have already paid you for such bets or games, such funds shall be deemed transferred to you for trust management, and you shall return such funds to us immediately upon the request.
15.4. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any your or our error.
15.5. The company and its licensees, distributors, subsidiaries, affiliates and all the staff and managers are not liable for any loss or damages which may be caused by the interception or incorrect use of any information transmitted via Internet.
16. LIMITATION OF OUR LIABILITY
16.1. You agree that it is up to you to choose whether to use the services or not, and you make the choice exclusively at your sole discretion and at your own risk.
16.2. The website is operated according to the Terms given at the website. We do not make any other statements and warranties with regard to the website or services offered on the website, and hereby exclude any further liability (to the extent provided by the law) in terms of any implied warranties.
16.3. The company bears no responsibility for contracts, breach of law, negligence, any damage or losses, including, but not limited to, the loss of data, revenues, prestige, reputation, as well as any losses, which may not be foreseen by us at the present moment. The company is not liable for the content of any websites, which may be accessed through the website.
17. BREACH OF CONDITIONS
17.1. You agree to compensate us any risks, responsibility, costs and expenditures (including legal costs), as well as any other costs which may occur in the results of your breaching the Terms.
17.2. You agree to fully indemnify, defend and hold the Company interests, its white label partners and their respective companies and their respective officers, managers and employees harmless on demand from and against all claims, demands, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, occurred for any reason, that may arise as a result:
17.2.1. breach of the terms by you;
17.2.2. breach of the law or the third parties rights by you;
17.2.3. use of access to the services by other person, using your identification details, with your authorization or without it;
17.2.3. receipt of any such winnings.
17.3. If you violate the Terms, we reserve the right, however, we are not required to:
17.3.1. send you a notice (using you contact details) containing information that you violate the Terms and request to stop the breach;
17.3.2. suspend your account, making you unable to place bets or play games on the website;
17.3.3. close Your Account with or without a prior notice;
17.3.4. withdraw the amount of any pay-outs, bonuses or winnings which you have acquired as a result of any major breach from your account;
17.4. We reserve the right to disable your username and your password, if you fail to comply with any of the Terms provisions.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. The content of the website is subject to copyright and other proprietary rights either owned by the Company or used under the license from third party right owners. All downloadable or printable materials contained on the Website may be downloaded only to a single personal computer and may be printed exclusively for personal and non-commercial use.
18.2. Under no circumstances shall the use of the website grant any user any intellectual property rights (for example, copyright, know-how or trademarks) owned by the Company or by any third party.
18.3. Any use and reproduction of the trade names, trademarks, logo, and other creative materials, represented at the website, is prohibited.
18.4. You will bear solely responsibility for any damage, costs or expenses arising out of or in connection with any prohibited activities. You must notify the Company immediately upon becoming aware of any prohibited activities, performed by any person, and shall provide the Company with reasonable assistance in any investigations it may conduct in connection with the information provided by you in this respect.
19. YOUR PERSONAL DETAILS
19.1. We have to fulfill the personal data security requirements in the way the company uses any personal data collected during your visiting the website. That is why we take our obligations in relation to the way we use your personal information very seriously. The company shall process any personal data, provided by you, in strict accordance with the security policy.
19.2. By providing us with you data, you agree for our right to process your personal data for the purposes, described by the website administration in the Terms and in order to observe legal or regulatory requirements.
19.3. Our policy is not no disclose any personal data to anyone except for employees, for which such access to your personal data is required for rendering services to you.
19.4. We will store copies of all mails received from you including (copies of all e-mails) in order to keep the right record of data, provided by you.
20.1. The company uses 'cookies' files in order to ensure functionality of the website. A cookie is a small text file that is placed on your computer when you visit the website, which allows us to recognize you when you come back to the website. More information about deleting or controlling cookies is available at www.aboutcookies.org. Please note, that deleting our cookies or disabling cookies may disable you to access the certain sections or use the certain functions of the website.
21. COMPLAINTS AND NOTIFICATIONS
21.1. If you wish to make complaint with respect to the website, first of all you have to contact out support service as soon as possible with regard to your claim.
21.2. If any dispute arises you agree that records on the server will be used as final evidence for determining the result of any claim.
21.3. You acknowledge that the result of games at the website is determined by the random number generator, which randomly generate events and you accept the results of all games. If there are some discrepancies between the game results on your computer and the results on our server, the results on our server shall be final and binding. If there is any discrepancy between your on-screen display and the balance in your account, the balance held on the Company’s server is deemed to be the balance in your account and this determination shall be final and binding. You will loose any amounts shown to be in your account that result from human error or technical failure.
22.1. The initial text of the Terms is written in English and it shall be interpreted base on its initial English version. If the Terms or other documents and notifications, related to it, are translated to another language, the English version shall prevail.
23. ASSIGNMENT OF RIGHTS AND LIABILITIES
23.1. We reserve the right to transfer, assign and sublicense or pledge the Terms, partially of in whole, to any person (without your consent) provided that such assignment will be made with the same conditions or conditions, at least as beneficial as the present terms.
24.1. The Company will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the Terms caused by events outside our reasonable control, including, without limitation, acts of God, wars, civil commotions, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks that may have an adverse effect ("Force Majeure")
24.2. Our activity shall be deemed suspended for the period the force majeure event and we will have an extension of time to perform our obligations. We will use our reasonable resources to eliminate such force majeure event or to find a way by which the company obligations could be performed despite such force majeure event.
25.1. If we failed to make you fulfill any of your obligations, or we may not exercise any of our rights or legal protection rights, this shall not constitute a waiver of such rights or legal protection means, and does not relieve you from such obligations.
25.2. Our waiver to exercise any of our obligations shall be effective only if made in official form and delivered to you in the written form in accordance with abovementioned provisions.
26. SEPARABILITY OF THE AGREEMENT
26.1. If any provisions of the Terms become invalid, illegal or to any extent lost its legal force, such definition, condition or provisions shall be separated from other provisions, conditions and definitions, which remain in legal force to the fullest extent, as provided by the law. In such cases the invalid part shall be changed in accordance with the applicable law, in order to reflect the initial purpose of such provisions.
27. LEGISLATION AND JURISDICTION
27.1. The present Terms are regulated and interpreted in accordance with the legislation of the Netherlands Antilles, and you submit to the exclusive (single) right of the courts of the Netherlands Antilles jurisdictions in solving the disputes (including compensation claims and counterclaims), which may arise in connection with creation, legal force, effect, interpretation or action or legal relationships, stipulated by the Terms or any other way arising in connection with the Terms.
28. REFERENCE LINKS
28.1. The website may contain links to other websites, which are outside the company’s control and not specified in the Terms. The company is not liable for the contents of any third party websites, their owners’ action or omissions, for the advertisement and sponsorship of the third parties. Hyperlinks to other websites are given for reference purposes only. You use such links at your own risk.
29. STATUSES AND LIMITATIONS
29.1. Every registered account will be assigned a status. The account's status will depend on the sum of the deposits made by the player in U.S. dollars or its equivalents in other currencies over the lifetime of the account's existance:
|Status||The sum of deposits in USD|
|Beginner||0 - 100.99|
|Regular||101 - 1500.99|
|VIP-Silver||1501 - 5000.99|
|VIP-Gold||5001 - 20000.99|
|VIP-Platinum||20001 - 50000.99|
|Dark Knight||50001 – ∞|
29.2. Different terms of funds rotations are applied depending on account's status (more details on funds rotations p.p. 8.14.5).
|Dark Knight||X 0|
29.3. The Company reserves the right to change the value of the required turnover for statuses and for particular accounts, regardless of the status of your account at any time without prior notice to the account holder.
29.4. Limits on payouts depending on status and currency of an account:
29.5. In order to keep a status of VIP-Gold, VIP-Platinum and Dark Knight, clients need to make deposits every 60 days of amounts greater than or equal to the below in USD or its equivalent:
|Status||Sum of deposits in 60 days in USD|
In case of a failure to fulfill this term your status will go down to the previous one. From the moment of status' renewal, you will have to deposit the necessary sum of money required for the current status to keep it at that position. After 60 days, if the sum of deposits you made is lower than the required number your status will decline. In case the sum of deposits made to account in greater than or equal to the required number your status will rise. For example, if your status is Dark Knight and in 60 days you have not made enough deposits to match the required sum, then your status will change to VIP-Platinum. If the sum of your deposits in 60 days was greater than or equal to the amount required for your VIP-Platinum status, then your status will rise to Dark Knight.
29.6. The Company reserves the right to change an account's status, terms for status acquirement, limitations, and bonuses connected to a status at any moment without prior warning of account's owner.
30. COMPLEMENTARY POINTS
30.1. The company rewards loyal and regular players, giving them possibility to gain points (‘Franks’), which may be transferred by players to their accounts, thus getting real money, in order to place real bets with possibility to real win real money. From the moment you start gaming and place your first bet you begin to accumulate your franks.
30.2. Depending on the number of bets, made in different games, divided into categories with a factor, you get a certain number of Franks:
1/50 – all games in “Slots” section;
1/100 – 1/100 – all games in sections “Cards” and “Tables”;
0 – all rounds in games from sections “Cards” and “Tables”, in which the bet value equals the value of the winning;
0 – all games in sections “Jackpots”, “Videopokers”, “Others”;
If you play, for example, a slot machine, then you get 1 (one) frank for 50 dollars.
30.3. Depending on the number of Franks collected during the game, the multiplier of Franks grows from x1 to x3 depending on the status of player, according to the following terms:
|0 - 499||x1|
|500 - 4999||x2|
|5000 - ∞||x3|
For example, with 500 Franks collected on your account, for every 50 dollars in bets you will receive 2 (two) Franks.
30.4. At the time of Franks conversion, multiplier is automatically changed depending on the number of Franks remaining on your account.
For example, if 500 Franks are collected, your multiplier will be x2. At the time of conversion to the real money, your Franks' balance will become zero and multiplier will change from x2 to x1.
30.5. Depending on the player's status The Company offers different rates of conversion and transfer of Franks into your account. Below are conversion rates per 10 (ten) Franks for every status and account's currency.
|Status||Exchange rate of 10 francs|
|Status||Exchange rate of 10 francs|
|Status||Exchange rate of 10 francs|
|Status||Exchange rate of 10 francs|
|Status||Exchange rate of 10 francs|
30.6. The Company reserves the right to change conversion rates for points (Franks) at any moment without prior warning of account's holder.
30.7. The company reserves the right to remove all franks, which have not been used during 6 (six) months or more, from your account.
30.8. If the company believes that you abuse or try to abuse your franks or other rewards, or abuse the absence of the necessary information in the Terms, accepted by the company, then the company may at its own discretion to prohibit, hold or refuse to give you franks or other rewards, or to change the policy with respect to you, temporary or permanently, or to block your access to the services and/or to suspend your account. The company shall not be liable to compensate any funds which may be on your accounts other than your initial deposit amount excluding commission fees in the size of 20% to 50%.